Cancellation and Refund Policy

Effective Date: 2025 May 1
Product: My Plan Madeira

Operated by: UAB Tourism Hackers
Contact Email: info@myplanmadeira.com

At My Plan Madeira, operated by UAB Tourism Hackers, we are committed to offering an exceptional travel planning experience. Please carefully review our cancellation and refund policy.

We are committed to delivering high-quality, personalized travel planning services tailored to each traveler’s unique preferences. Because our services involve custom itinerary generation and, in some cases, manual planning work by our expert team, our refund policy is as follows:

1. Personalized Travel Plans

💳 Standard Refund Window

You may request a full refund within 24 hours of your purchase, only if no human-led planning work has begun. This applies even if your initial AI-generated itinerary has already been delivered.

👩‍💻 Non-Refundable Scenarios

Refunds are not available in the following cases:

  • If our travel experts have already started customizing or improving your itinerary based on your responses or communication.
  • If you have purchased a holiday planning package (e.g., including flights, accommodations, or activities) and the planning process has begun.
  • If more than 24 hours have passed since your payment, regardless of itinerary access or download status.

2. Third-Party Services (e.g. Tours, Rentals, Activities)

When you book additional services such as activities, tours, or rentals through our platform, the cancellation and refund terms of the respective provider apply. We will assist you in communicating with them, but UAB Tourism Hackers is not liable for their policies.

3. No-Show or Last-Minute Cancellation

Failure to appear for a booked service or cancelling outside the provider’s permitted timeframe is considered a no-show, and typically no refund will be issued. Please check the cancellation terms before finalizing bookings.

4. Requesting a Refund

To request a refund within 24 hours of purchase (and before delivery), please contact us at:

📩 info@myplanmadeira.com
 Include your:

  • Full name
  • Date of purchase
  • Payment method
  • Reason for refund request

Refund requests will be reviewed and responded to within 3 business days.