Privacy Policy

Effective Date: 2025 May 1
Product: My Plan Madeira

Operated by: UAB Tourism Hackers
Contact Email: info@myplanmadeira.com

1. Introduction

This Privacy Policy explains how UAB Tourism Hackers, operating the platform My Plan Madeira, collects, uses, shares, and protects personal data from users of our website and services.

We are committed to ensuring your privacy and data protection in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

2. What Information We Collect

We collect the following information when you use our services or interact with our website:

  • Personal Information: Name, email address, travel preferences (from quiz responses), and any other details you voluntarily provide.
  • Technical Information: IP address, browser type, device ID, and browsing behavior via cookies and analytics tools.
  • Third-Party Authentication Data: If you log in via services like Google, we may receive data such as your name and email to verify your identity.

3. How We Collect Information

We collect data:

  • Directly from you when you complete a form, purchase a service, or contact us.
  • Automatically through cookies and similar technologies to improve the platform's functionality and user experience.

4. How We Use Your Information

We use your personal data to:

  • Generate and deliver personalized travel itineraries.
  • Process payments and provide customer support.
  • Improve our services and tailor experiences to your preferences.
  • Comply with legal obligations.

We do not use your data for automated decision-making or profiling beyond itinerary generation.

5. Legal Basis for Processing

We process your data under one or more of the following legal grounds:

  • Your consent (e.g. accepting cookies, filling out a questionnaire).
  • Contract performance, to deliver the services you requested.
  • Legal obligation, where applicable.
  • Legitimate interest, such as improving our service (when it does not override your rights).

6. Data Sharing & Third Parties

We never sell your data. We may share your personal data with:

  • Service providers (e.g. hosting, analytics, email marketing platforms).
  • Payment processors.
  • Local partners (e.g. accommodation or tour providers) when necessary to fulfill a booking or service request.
  • Legal authorities, only if required by law or to protect legal rights.

All third parties are contractually obligated to safeguard your data.

7. International Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as EU Standard Contractual Clauses or adequacy decisions by the European Commission.

8. Data Retention

We retain your data:

  • As long as necessary to fulfill the purposes outlined above.
  • Or until you request deletion, unless legal obligations require us to retain it longer.

9. Your Rights

Under GDPR, you may have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion ("right to be forgotten").
  • Restrict or object to data processing.
  • Withdraw consent at any time.
  • Receive your data in a portable format.

You can exercise these rights by contacting us at info@myplanmadeira.com. We may request ID verification before fulfilling certain requests.

10. Cookies & Tracking Technologies

We use cookies to:

  • Analyze usage.
  • Personalize content.
  • Enhance user experience.

You can manage your cookie preferences in your browser settings. Disabling cookies may affect site functionality.

Learn more in our [Cookie Policy] (link to separate cookie policy if applicable).

11. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or loss. However, no system is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy. We encourage you to review this page regularly. Changes are effective upon posting with the updated "Effective Date" above.

13. Contact

If you have questions, concerns, or wish to exercise your privacy rights, contact us at:
📧 info@myplanmadeira.com
 📍 UAB Tourism Hackers